Store
Policy
Terms and Conditions
Terms & Conditions
GM87London wants you to be Happy with your Purchase. Please check your Goods on delivery and ensure that they meet with your approval. Otherwise, contact us at GM87London@hotmail.com and request a Returns authorisation number [RAN] and Return address. you have 14 days from receipt of the Goods to notify us and Return your Purchase to the address that we will send to you. once we receive the Goods back your credit or debit card will be Refunded within 7 days and you will be emailed when this is done. Returns must be posted to the address we will send to you when you request a Return authorisation. Goods must be returned clean and unused with all labels attached and in the same packaging. your parcel is your responsibility until it reaches us, so we recommend that you use Royal Mail tracked & signed or Registered post from the UK or Registered delivery service.
RETURN CHRISTMAS POLICY
Items bought for Christmas Gift can be Returned up to 14 days for exchange or online credit. you have 21 days for exchanger or online credit. If you require a Refund then our normal 14 days return policy applies.
RETURNING GOODS FROM OUTSIDE UK
Goods Returned from outside the UK [International orders] must have returned Goods writing in large lettering on the outside of the parcel. If you are using a courier you must tell them that you are returning Good sotherwise DUTY and VAT will be charged when the items come back in the UK and GM87London will not be Liable for this, Any charges incurred will be deducted from the Refund.
PLEASE NOTE
Returning items will be at your own expense. please make sure that Goods Returned to us in their original condition as failure to do so may result in GM87London being unable to accept the return goods. please follow the instruction below. when trying on clothing please take care to remove any watches and jewellery that may cause damege to the delicate fabric. Also please ensure you are not wearing makeup. fragrance, or deodorant, that may leave a scent or mark on the fabric.
REFUND FOR RETURNS DUE TO CHANGE OF MIND
All Refunds will be credited to your Credit/Debit card with 3-5 working days of GM87London.com online receiving the goods.
EXCHANGES
If you require an exchange please contact us at GM87London@hotmail.com within 14days of receiving your goods and we will do our best to help you but we cannot guarantee that the item you wish to exchange for will be in stock. A member of the GM87London team will contact you by Email or Telephone and let you know. The item to be returned must be returned as above, this will be at your own expense - however the cost of sending out the exchange item will be met by GM87London.
If items are exchanged for a different size or style and need to be returned a credit note issued unless a refund has been authorized by prior agreement.
MISSING ITEMS FROM YOUR DELIVERY
If you are missing items from your order please check your invoice enclosed to make sure these items are issued on it. If they are and are not present in the parcel please keep the packaging that your order arrived in and contact us straight away at GM87London@hotmail.com. It is really important that you keep the packaging as it is proof of delivery and it may have been tampered with during the delivery process. if you can not provide the packaging this can affect your right to claim for ant loss incurred. we wrap all our orders under cctv to safeguard the correct items being send out. we will aways try and notify you beforehand if items are not available and these will not be on the invoice sent out. you will not be charged for these, so please check your invoice enclosed first.
FAULT ITEMS
To facilitate the Return of a faulty item you obtain a Return Authorisation by email us at GM87London@hotmail.com and follow the standard returns process as detailed above. Faulty items will only be accepted if the Goods are delivered to the customer damaged or if there is a subsequent manufacturing fault within period of 1 month after delivery. All items deemed to fair wear and tear will not be accepted as faulty. where possible items may be repaired on request but only where such item are deemed faulty and repairable.
REFUND FOR FAULTY GOODS
If your Returned items is accepted as faulty your Debit/Credit will be credited within days of GM87London receiving the item.
DELIVERY CHARGES FOR RETURNS
If you are Returning an item because it is faulty, or due to an error on our part, we will Refund any cost for returning the item back to us a maximum of £5.00 please make sure you have proof of postage and a receipt. we will either send you a cheque or PayPal payment for the cost to your Credit or Debit otherwise you will be responsible for the Return postage.
ERROR BY GM87London
If you need to Return the item due to an error on our part, please contact us at GM87London@hotmail.com and explain the problem and if you require a replacement or Refund, we will send you a Returns Authorisation number [RAN] and you must follow the standard Returns process as detailed above. we will be Happy to Refund the cost of Returning the item to us. The postage costs up the value of 1st class insured will be sent in the form of cheque.
7 DAYS COOLING OFF PERIOD
In addition our Returns policy, under the distance selling regulation, you have 14 days [starting the day of Receipt] to cancel your purchase, in this case, we will provide full Refund on the item purchase but you must Return it to us at your own cost however, your statutory rights will not be affected.
PROTECTING YOUR SECURITY & CONSENT
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. personal information that you provide may be disclose to a credit reference or fraud prevention agency, which may keep a record of that information.
GM87London does not provide or sell any of your personal detail or any Credit Card information to third parties (excluding partners) from whom you may have linked to our site without your permission.
LINKS TO THIRD PARTY SITES/THIRD PARTY SERVICES
GM87London may contain links to other websites("links sites"). The linked sites are not under the control of GM87London and is not responsible for the contents of any linked sites. GM87London providing these [Links to you only] as a convenience, and the inclusion of any link does not imply endorsement by GM87London of the site or any association with its operators.
YOUR ACCOUNT
If you use the GM87London website you are responsible for maintaining the confidentiality of your account and password and for restriction access to your computer, and you agree to accept responsibility for all activities that occur in your account or password. You acknowledge that GM87London is not responsible for third party access to your account that results form theft or misappropriation of your accounts. Our company can remove or edit content at our sole discretion.
GM87London does not knowingly collect, either online or offline, information from persons under the age of thirteen. If you are under 18, you may use the GM87London online store only with permission of a parent or guarding.
COOKIES
If you have register with GM87London then your computer will store an identifying cookie which will save you time each time you are-visit the website, by remembering your email address for you. cookies are small files that are stores on the user's computer. They are designed to hold a small amount of date specific to a particular client and website and can be accessed either by the web server or the client computer, you can change the settings on your browser to prevent cookies from being stored on your computer without your explicit consent.
COMMUNICATION
Visiting GM87London or sending an email to GM87London constitutes electronic communications.You consent to Receive electronic communications that we provide to you electronically. via email and on the site, satisfy any legal requirements that require such communication.
CUSTOMER SERVICES
GM87London has a Customer Service Team available to answer your questions by email at GM87London@hotmail.com We have email support so if you use the contact form or ask question forms on the side, a member of the Team will get back to you as soon as possible.
OFFICE HOURS 10AM to 5PM
BANK HOLIDAY 10AM to 2PM
SATURDAY 11AM to 4PM
SUNDAY CLOSE